WEBSITE PRIVACY POLICY
1. COMMITMENT TO YOUR PRIVACY
1.1. Welcome to www. claimexpert.co.za (“Website”), owned and operated by Claim Expert SA (Pty) Ltd (“Claim
Expert ”). Claim Expert is committed to protecting the privacy of the user of the Website. Claim Expert
values the trust of its subscribers and all others who work with it and Claim Expert recognises that
maintaining your trust requires transparency and accountability in how Claim Expert handles your Personal
Information. This privacy policy (“Policy”) is incorporated into and is subject to Claim Expert ’s standard
terms and conditions and the general terms relating to the use of the Website.
1.2. In performing Claim Expert ’s services in the ordinary course of business, Claim Expert may collect, use and
disclose Personal Information. Anyone from whom Claim Expert collects such information can expect that
it will be appropriately and lawfully protected and that any use of or other dealing with this information is
subject to consent, where this is required by law. This is in line with the general privacy practices of Claim
Expert .
1.3. This Policy sets out how Claim Expert collects, uses, discloses, and safeguards the Personal Information it
processes in the course of its business.
2. DEFINITIONS
2.1. In this Policy, in addition to the other terms that have been defined in the body of the Policy, Claim Expert
makes use of the following terms:
2.1.1. “Personal Information” means all information which may be considered to be personal in nature or
information about an identifiable natural and/or existing juristic person (where applicable) in terms of
the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Consumer Protection Act
68 of 2008 (“CPA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”); and
2.1.2. “User, you, your or yourself” refers to any person who makes use of the Website for any purposes
whatsoever, whether or not such use is free of charge or paid for.
2.2. In addition, unless the contrary is specified, terms that are used in the Policy that are specifically defined in
POPIA, are given the meanings ascribed to them in POPIA.
3. DEFINITIONS
Claim Expert may collect Personal Information in conducting its ordinary business operations, including through
the use of its Website. In processing such Personal Information, Claim Expert at all times ensures that (i) it
complies with the provisions of POPIA and (ii) such Personal Information is used for legitimate business purposes.
4. OBTAINING CONSENT
Claim Expert does not, except where otherwise permitted by law, collect, use or disclose your Personal
Information without your consent.
5. USE AND DISCLOSURE OF PERSONAL INFORMATION
5.1. Claim Expert operates its Website, and conducts its business in general, in accordance with South African
legislation. Claim Expert considers it imperative to protect the privacy interests of data subjects (natural as
well as juristic persons).
5.2. In the event that Claim Expert sends Personal Information outside of South Africa (including if such
information is hosted offshore), Claim Expert will ensure that it takes all reasonable steps to ensure that it
complies with all applicable laws in this regard, including POPIA.
6. RETENTION OF PERSONAL INFORMATION
All Personal Information retained on Claim Expert ’s database, including such information obtained through the
use of the Website, is in accordance with the retention provisions set out in the applicable laws and regulations
of South Africa, including those set out in POPIA.
7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION
7.1. It is important to note that you have rights in relation to your Personal Information.
7.2. You have the right to contact Claim Expert at any time to ask Claim Expert to:
7.2.1. confirm that it holds your Personal Information (at no charge);
7.2.2. provide you access to any records containing your Personal Information or a description of the
Personal Information that Claim Expert hold about you (subject to payment of a prescribed fee); and
/ or
7.2.3. confirm the identity or categories of third parties who have had, or currently have, access to your
Personal Information (also subject to payment of a prescribed fee).
7.3. Claim Expert ’s can be contact writing an email to info@claimexpert.co.za or calling us on0860 111 166
7.4. When you make a request regarding your Personal Information, Claim Expert will take reasonable steps
to confirm your identity.
7.5. There may be times when Claim Expert cannot grant access to your Personal Information, including where
granting you access would (i) interfere with the privacy of others, or (ii) result in a breach of confidentiality.
Claim Expert will always provide you with reasons if this is the case.
7.6. If you are of the view that any Personal Information that Claim Expert holds about you is incorrect in any
way, including that it is inaccurate, irrelevant, outdated, incomplete or misleading, you are allowed to ask
Claim Expert to correct it. If you believe that any Personal Information that Claim Expert holds about you
is excessive or has been unlawfully obtained, you can ask Claim Expert to destroy or delete it. You may do
the same if you think that Claim Expert has retained if for longer than necessary, given the purpose. Claim
Expert will do so unless there are good grounds not to (such as that Claim Expert is required to hold it for
a period prescribed by any applicable legislation).
7.7. It is important, however, to understand that if you withdraw your consent for Claim Expert to use some of
your Personal Information, it may affect the quality and level of service that Claim Expert can provide to
you.
8. SECURITY
8.1. Claim Expert has adopted a security model to protect your Personal Information that complies with
generally accepted information security practices and procedures. As part of Claim Expert ’s security
systems, Claim Expert has implemented fire-wall technology, password controls, encryption processes and
antivirus software. This is in addition to the physical security measures adopted by Claim Expert to ensure
that it takes all appropriate, reasonable technical and Claim Expert ’s measures to prevent (i) loss of, damage
to, or unauthorised destruction of Personal Information, and (ii) unlawful access to or processing of Personal
Information. Claim Expert has a stringent security policy in place that every officer, employer and supplier
of Claim Expert must adhere to.
8.2. Claim Expert confirms that it takes all reasonable measures to:
8.2.1. identify all reasonably foreseeable internal and external risks to any Personal Information in its
possession or under its control;
8.2.2. establish and maintain appropriate safeguards against any risks that are identified by Claim Expert ;
8.2.3. regularly verify that these safeguards are effectively implemented by or on behalf of Claim Expert ;
and
8.2.4. ensure that such safeguards are continually updated in response to new risks or deficiencies in
previously implemented safeguards.
9. COOKIES
9.1. The Website uses cookies in a limited way.
9.2. Cookies are small files containing information that a Website uses to track a visit by a user. Claim Expert
uses session cookies to better understand how the Website is used by users to improve the performance
of the Website for users, particularly the way search pages are delivered. Claim Expert has installed
settings on the Website to ensure that session cookies do not remain on your computer at the end of your
visit to the Website and cannot be used to obtain any personally identifiable details.
10.
THIRD-PARTY WEBSITES
10.1. The Website may contain links to third party websites. In the event that you follow a link to any of these
websites, it is important to note that these websites have their own terms of use and privacy policies and
that Claim Expert does not accept any responsibility or liability for them. If you (i) are a client of Claim
Expert , or (ii) are a user of the Website, and you have purchased products or services from Claim Expert ,
Claim Expert may use your contact details to send you details of any new similar products or services which
Claim Expert thinks you would be interested in. In doing so, Claim Expert will at all times comply with any
applicable direct marketing laws.
10.2. Any communications that you do receive from Claim Expert pursuant to clause 10.1 will set out how to opt
out of receiving future communications from Claim Expert , free of charge, if you no longer wish to receive
material for any reason whatsoever. Claim Expert will only send you marketing messages when you tick the
relevant boxes at certain times when engaging with Claim Expert .
10.3. As Claim Expert is not responsible for any representations, information, warranties and/or content on any
Website of any third party (including websites linked to this Website), Claim Expert does not exercise control
over third parties’ privacy policies and the onus is on the User to refer to the privacy policy of any such third
party before providing them with any of your Personal Information.
11. UPDATING OF PRIVACY POLICY
Claim Expert , in its sole discretion, reserves the right to update, modify or amend this Policy from time to time
with or without notice. You therefore agree and undertake to review the Policy whenever you visit the Website.
Save as expressly provided to the contrary in this Policy, any amended version of the Policy shall supersede and
replace all previous versions thereof.
12. CONTACT INFORMATION
Questions, concerns or complaints related to this Policy or Claim Expert ’s treatment of Personal Information
should be directed to the following email address info@claimexpert.co.za